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Parature™ in Atlassian Confluence® Integration

Supports Confluence 4.X - 5.X

Plug and play installation.




Step 1: Install the Parature for Confluence add-on and license

The Confluence system administrator should:

  1. Download the Parature for Confluence add-on, saving it temporarily in a convenient directory on your local machine.
  2. Use the Universal Plugin Manager in Confluence to upload the Parature for Confluence add-on. more...
  3. Obtain a 30-day evaluation license, or purchase a permanent license.
  4. Install your license. more...

Step 2: Generate a Parature API Access Key

This step must be performed in the Parature Service Desk. Visit My Settings and look for a section entitled 'API Authentication Token'. For more information about generating a Parature API access credentials, see How can we receive access to the Parature API in the Parature Knowledgebase.

Step 3: Configure Parature for Confluence

The Confluence system administrator should:

  1. Revisit the Parature for Confluence menu item on the Confluence Admin page.
  2. Enter the details obtained in Step 2. above



Make sure you have no trailing "whitespaces" when you copy in the token.

Click the On button.

A box will appear indicating that Parature for Confluence is starting up:

After a short while, the figures in the box will be updated, showing you how many tickets have been imported from Parature:

Viewing Parature tickets in Confluence

The Parature for Confluence add-on creates a new space in Confluence called 'Parature'. Each Parature ticket will be represented by a page in the Parature space. To view the ticket details, simply visit the relevant page as you would any other Confluence page.

The Home page in the Parature space includes a search box that will look for pages within the Parature space only. Use that search box to find particular ticket details, customer details, or action history details.

Changing the Parature Import schedule

By default, Parature for Confluence will automatically check for changes to tickets in Parature every minute. New tickets will be imported into Confluence, and updated tickets will be updated in Confluence. You can change how frequently the check is performed by editing the relevant job schedule, as follows:

  1. Go to the Confluence Admin page
  2. Click the Scheduled Jobs menu item in the 'ADMINISTRATION' section.
  3. Find the Parature Import item, and click Edit.
    You'll need to know a little bit about cron expressions. The default expression is "0 * * * * ?", which makes the import job run every minute.

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